FAQ – Tax Hound Support

Frequently Asked Questions

When will the new software be released?

Software is typically released around December 15th

When can I enroll with the bank?

Bank Enrollment typically begins around November 1st. We will contact you via email to announce that bank enrollment is available. We also will set an appointment with you to assist you in completing your bank enrollment.

Will Tax Hound work on an Apple computer?

The short answer is Yes. However, you may experience some limitations when it comes to using signature pads or scanners.

How can I contact Support?

Support is available 24 hours a day 7 days a week

Support is available via the following methods.

Phone: 832-265-7351
Text: 832-735-8038‬
Live Chat: Start a chat using the live chat button in the software or clicking the chat icon on this website in the bottom right corner.
Email: support@taxhound.co

How do I log in to Tax Hound?

You can log in to Tax Hound by clicking here and entering your login credentials.

What signature pads work with Tax Hound?

The software currently supports the following signature pads

Topaz T-LBK750-BHSB-R
Topaz T-S460-HSB-R

There is also an option to use a mouse or a stylus.

Additionally, taxpayers can sign their documents using Remote Signature, the Client Portal, and the mobile app.

What scanners work with Tax Hound?

Most web camera document scanners will work with Tax Hound. We recommend the IPEVO V4K Ultra High Definition USB Document Camera. (Click Here To View)

The Motorola Symbol DS6707-DC does work with Tax Hound but will require Support to configure it for you.

When can I start sending tax returns?

The filing center will accept transmissions for e-file starting January 3rd. However, they will not be sent to the IRS until the IRS e-file opens. The IRS has not announced an official e-file start date at this time. Once they do, we will notify you.

The state returns cannot be processed until the IRS opens since even a state-only return is based on accurate federal information.

E-file is available for the current tax year through October 15.

How can I reset my password?

If you need to reset the Administrator’s password, follow this guide: How to reset the Admin Account password

If you need to reset a preparer’s password, follow this guide: How to reset a preparer’s password

If you are unable to reset your password after following those guides, please contact Support.

What banks does Tax Hound work with?

Currently, we are only working with Santa Barbara TPG. You can learn more about them here: https://www.sbtpg.com/